Power Bank: Netherland Post, Sweden Post, or other Posts with tracking No.
Other Products: China Post Registered Airmail with tracking No.
Top Sellers: RU/US/EU Local Shipping
Dispatch Time: 1-3days after payment process is completed.
Delivery Time: RU US EU countries (10-25 working days)
Rest of the world(20-60 days)
Not received after 45 days: Contact us and we will check with our agent
Not received after 60 days: Issue refund
We are not responsible for any VAT or custom charges.(but we declare low value on the package try to avoid the custom duties)
18 months Product Warranty
Defective in 3 Months: Replacement without extra charges
Defective after 3 Months: Replace or repair, buyers pays the shipping fee for resend or replace product
Please do not open dispute or leave negative feedback without talking to us. We value our customers as well as our feedback profile. If we ignore your message or we can not solve your problem, you can open dispute
1.Vinsic Dapper W9 wireless charger can charge my mobile phone?
Vinsic Dapper W9 wireless charger support Qi ready devices with built-in receiver (no additional Qi receiver required),
please confirm your mobile phone whether support Qi function or not. If not, it can not use it alone, please buy a Qi receiver to use with it.
2.How can I charge this wireless charger?
We have a charging cable together with wireless charger; connecting this charging cable to your family power supply, and then put your mobile phone on the wireless charger. That’s it.
3.Wireless charger will affect other wireless devices , is it safe?
No, using wireless charging is harmless to human body ,it is low-frequency non-ionizing frequency (110-205kHz) and most wireless devices are not same frequency,
the user touches the wireless charging panel does not cause any electrical shock.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.